Customer terms of service
The terms you agree to when you order a delivery through Dropr.
Placeholder text. These terms have not been reviewed by a lawyer and are not yet binding on anyone. They exist so the links in the apps resolve while the real wording is prepared.
Who we are and what this covers
Dropr operates an on-demand delivery platform. We connect you with restaurants, grocers, retailers and pharmacies, and with the independent drivers who bring your order to you.
These terms apply every time you place an order. By placing one you agree to them, and to the privacy notice they refer to.
Placing an order
An order is an offer to buy from the store you selected. The store accepts or declines it, and your order is only confirmed once the store accepts.
You choose the delivery location by placing a pin on a map. That pin is the location your driver navigates to, so please check it before you confirm. Any written address you add helps the driver find you but does not replace the pin.
Prices, delivery fees and any service fee are shown before you confirm. Where tax applies it is shown separately or included, depending on the market you are ordering in.
Paying
You can pay by card or, where it is available, in cash on delivery. Card details are handled by our payment provider and never reach our own systems.
Cash on delivery may be limited by order value, or withdrawn from your account if cash orders are repeatedly refused. Please have the right amount where you can; drivers carry limited change.
If an item is unavailable and you accept a substitution, the price may change. We will tell you before the order is completed and charge or refund the difference.
Cancelling and refunds
You may cancel without charge until the store starts preparing your order. After that a charge may apply, because the food or goods have already been made ready.
If an order arrives late, incomplete or not as described, tell us through the app and we will put it right — a refund, a credit, or a replacement, depending on what went wrong.
Refunds go back to the way you paid. A card refund usually reaches your statement within a few working days.
Your conduct
Please treat drivers and store staff with respect. We may suspend an account that abuses them.
Age-restricted items require proof of age on delivery. A driver who is not shown it will not hand the item over, and the order may be charged.
Changes to these terms
We publish a new version rather than editing an existing one, so the text you agreed to stays readable. Each version carries a label and the date it took effect.
Where a change is substantive we will ask you to accept the new version before you continue using the service. Where it corrects a typographical error, your earlier acceptance stands.
Governing law
These terms are governed by the laws of the Republic of Cameroon, and the courts of Cameroon have jurisdiction over any dispute arising from them.
Where we operate in another market, the local law of that market applies to the extent it gives you stronger protection.
Contacting us
Questions about these terms can be sent to legal@dropcmr.com. We aim to answer within five working days.
Our registered address and company registration number will be published here before these terms take effect.